Terms and Conditions

Business information

artifex-imaging.uk is an internet trading site owned and managed by Andrew Jackson, Garth y Neuadd, Llanelidan, Ruthin, Denbighshire, LL15 2PS, United Kingdom. Main telephone number +44 (0)1824 750 841, email art@artifex-imaging.co.uk.

All materials and images contained within this site are the intellectual property of Andrew Jackson t/a Artifex Imaging.

In these Terms, 'Intellectual Property Rights' means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights on www.artifex-imaging.co.uk are owned by Andrew Jackson t/a Artifex Imaging in their entirety.

Use of this site

Customers must be 18 years old to use this site. If you are under 18, you may only use the site in conjunction with or under the supervision of a parent or guardian who is over 18 years of age. You agree that email will be used as the primary long-distance means of communication.

Artifex Imaging does not accept liability for any errors and omissions within this website and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services.

You may not copy, edit or link to any section of www.artifex-imaging.uk without the express, written permission of Andrew Jackson t/a Artifex Imaging.

Processing of orders

No contract between you and Artifex Imaging will exist until Artifex Imaging accepts your order and confirms its receipt in writing.

Artifex Imaging aims to deliver all goods within 21 days of receiving your order. However your order may be delayed should an item or component material be out of stock. In this event we will keep you updated by email as to the status of your order. Please note that orders for two or more items may be delivered as part orders should one or more of the items be unavailable.

You must check that the details on any confirmatory email you receive immediately to confirm they are correct. If any of the details are incorrect it is your obligation to contact Artifex Imaging at your earliest opportunity for the necessary amendments to be made. Artifex Imaging will not be liable for any items shipped in error where the goods shipped and the shipping address used are in accordance with those listed within the confirmation email.

You undertake that all details you provide to Artifex Imaging for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

Accuracy

Every effort is made to reproduce colours as accurately as possible within the confines of the reproduction techniques, materials limitations and the ability of computer display systems to show colour and tones. Where dimensions are involved there will be some slight variation to allow for factors such as trimming by hand and natural wastage caused by cutters and guillotines.

Copyright

It is assumed that any material submitted to Artifex Imaging is by the original copyright holder or permission has been given by the copyright holder to digitise or reproduce said material. Artifex Imaging accepts no liability for any subsequent litigation which may result.

Payment

We accept most types of payment, Visa, MasterCard and Switch. Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to delivery. Artifex Imaging may use PayPal for online credit and debit clearing within the main Artifex Imaging website.

We are also able to accept payment by cheque, should you wish to use this method of payment please make your cheques payable to Artifex Imaging, and send to Artifex Imaging, Garth y Neuadd, Llanelidan, Ruthin, Denbighshire, LL15 2PS with a copy of your order. Your order will be processed and dispatched after the cheque payment has cleared the banking system. Credit and debit cards are debited before items are dispatched by Artifex-imaging.co.uk. All prices are VAT free, unless otherwise stated.

If an error is discovered in the price of the goods that you have ordered, Artifex Imaging will inform you of the correct price as soon as possible. In this event Artifex Imaging shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order and a full refund will be issued.

Cancellation of Order

You are able to cancel your order within 36 hours of placing your order on the website providing we have not already processed it. If you wish to cancel your order, you should do so by email. Please ensure you quote your name, address and order reference number in all communications.

Carriage Charges

Prints and frames delivery charges vary depending on weight and choice of delivery service. Overseas and express delivery vary and these prices are available when confirming order details.

Non UK destinations carriage charges are available on application.

Delivery Policy

All deliveries are made by carriers appointed by Artifex Imaging. Deliveries are normally made during the hours of 9.00 am to 5.00 pm, Monday to Friday, however should you prefer a timed delivery this can be arranged at an extra cost, please contact us for further details. If for any reason the goods cannot be delivered to your preferred delivery point the carriers will leave a card informing you of this attempted delivery and invite you to telephone them to arrange either, 1- collection from their nearest control centre from the working day after the card was left, or 2- re-delivery to the original address at a convenient time during normal working hours. Please note all goods must be signed for upon receipt and must be checked for any damaged at this point as any damage reported after the order has been signed for are not covered under the carrier's insurance policies.

Return of Damaged Goods

Faulty or damaged goods will be replaced free-of-charge subject to the delivery terms being strictly adhered to. All damages must be reported to Artifex Imaging within 3 days of delivery via email.

Exchange of Goods

If having received your order and you decide would prefer an alternative choice, we will exchange your product. This policy only applies to finished off the shelf items of stock. We regret that we are unable to offer you a refund for items made to order such as custom printing.

Return of Unwanted Goods

In the unlikely event of you wanting to return your goods, the goods should be returned undamaged and in appropriate packaging to ensure their safe arrival. All returns are inspected on arrival and we regret that refunds cannot be issued if the goods are found to be damaged or marked. Please return the goods to the address specified below. We will refund the total amount paid for the goods (including VAT), less the original delivery charges (or collection charges) within 30 days of receiving the returned goods. Artifex Imaging will not be liable for the cost of returning any goods to us which are being returned for any reason other than the goods being faulty or incorrect where Artifex Imaging is responsible for the error.

This policy excludes custom printing. As these goods are manufactured specifically to your requirements, we regret that we are unable to offer you a refund.

Should you wish to return unwanted goods we strongly advise you to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods. We cannot be held responsible for goods damaged or lost in transit when returning.

Product returns must be delivered to:

Artifex Imaging

Garth y Neuadd, Llanelidan, Ruthin, Denbighshire, LL15 2PS

Please notify Artifex Imaging via email prior to returning your order.

In the unlikely event that you receive goods in excess of your order, it is your responsibility to inform Artifex Imaging of this error. Failing this, Artifex Imaging reserves the right to make additional charges for the goods delivered in error. Once notified, Artifex Imaging will, at its discretion, arrange for the goods to be collected at its own expense or agree to 'make good' on the error.

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale.

Fitness of product use

Artifex Imaging does not guarantee any product's fitness for a particular purpose. All items are listed on an 'as is' basis.

Trade Descriptions Act

Every care has been taken to ensure that the descriptions, pictures and specifications are correct. All dimensions are approximate and while we make every effort to reproduce colour accurately there may be slight colour variations that occur.

Limitation of Liability

This liability section applies only to the extent permitted by law. Except as set out below, neither Artifex Imaging nor any of their directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site.

Artifex Imaging does not accept liability (except as set out below) for any errors or omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.

Artifex Imaging does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of the use of the website or for any products purchased from Artifex Imaging website.

Artifex Imaging shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lockouts, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Artifex Imaging will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every order placed to enable us and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.

Governing Law

Purchases from Artifex Imaging are subject to English Law.

Modification of Terms

Artifex Imaging reserves the right to modify these terms and conditions at any time without prior notice. Any alteration of these terms will be effective from the date and time of posting on Artifex Imaging website. These terms and conditions will apply to your order once you have received your confirmation email and they will supersede any other terms and conditions in whatever form given. Please feel free to print and retain a copy of the terms and conditions.