Privacy Policy
Your privacy matters and it helps maintain a trustful working relationship with all that have communications and dealings with us. We appreciate how you may want to know how we manage and keep secure your personal information and this privacy policy aims to make it as easy to read and understand as possible. This policy covers visits to our website, social media sites i.e. Facebook, blogs and communications via email and text.
Who is Artifex Imaging?
Andrew Jackson trades as Artifex Imaging and is the data controller.
We are registered with the ICO under the Data Protection Register.
When do we collect information?
When you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, provide us with feedback on our products or services, or enter information on our site.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When you visit our blog, website or social media.
How we use your information
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products.
To follow up with you after correspondence (live chat, email or phone).
What legal basis do we have for processing your personal data?
By your legitimate interest.
By your consent.
By legal obligations (eg to prevent fraud).
How do we protect your information?
An external PCI compliant payment gateway handles all credit card transactions.
Your personal information is contained behind secured networks and is only accessible by a number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Help remember and process the items in the shopping cart.
Understand and save users preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
What happens if users disable cookies in their browser?
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
IP addresses
When you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
Sharing and third-party disclosure
We treat your data with confidentiality. We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Third parties include PayPal and NatWest for processing payments, Royal Mail, Parcelforce, TNT, DPD and Parcel2go for delivering orders, Google and Facebook for analytics and advertising, and systems such as Mailchimp for newsletter marketing.
Where do we store and process personal data?
Any personal data stored in accordance to conduct our business and is stored encrypted on secure servers.
How do we secure personal data?
We rely on our business partners to keep your data safe using the latest secure physical hardware and software technologies with operational security processes for resilience and backup. When we process your data on local computer hardware we use secure password protected systems.
How long do we keep your personal data for?
In line with GDPR we do not hold your data any longer than is required unless you opt in with us to open an account or join one of our mailing lists.
Your rights in relation to personal data
You have the right to inspect or modify personal data we hold about you. These are your rights:
access to personal information
correction and deletion
withdrawal of consent (if processing data on condition of consent)
data portability
restriction of processing and objection
lodging a complaint with the Information Commissioner’s Office
You can exercise these rights by:
emailing us
calling us
logging into your account (if applicable)
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google remarketing
This website may use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Artifex Imaging website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
Opting out of Google Ads
Users can set preferences for how Google advertises to you using the Google Ad Settings page http://www.google.com/settings/ads. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Honour opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails:
You can email us at art@artifex-imaging.co.uk
Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.
Terms and conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://artifex-imaging.co.uk/terms-and-conditions
Your consent
By using our site, you consent to our web site privacy policy.
Changes to our privacy policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
Contacting us
If there are any questions regarding this privacy policy, or would like your personal information deleted, corrected, or restricted, you may contact us using the information below.
Andrew Jackson
T/A Artifex Imaging
Garth y Neuadd
Llanelidan
Denbighshire
LL15 2PS
United Kingdom
Tel: 01824 750841
Email: art@artifex-imaging.co.uk
Last edit December 3rd 2022